Return & Refund Policy – Tramontina UAE
Thank you for shopping at Tramontina UAE.
If you are not entirely satisfied with your purchase, we’re here to help.
Returns
You have 15 calendar days to return an item from the date you received it.
To be eligible for a return:
Your item must be unused, in the same condition that you received it, and in its original packaging.
You must provide the original receipt or proof of purchase.
Returns will not be accepted for items marked as final sale or non-returnable due to hygiene or safety reasons, unless faulty.
Refunds
Once we receive your returned item, we will inspect it and notify you of the status.
If your return is approved:
You will receive a refund to your original method of payment.
Alternatively, you may choose to receive a store credit or coupon, but only with your consent.
Refunds will be processed within 7 to 14 business days of approval.
Shipping
If the item is being returned due to an error on our part (e.g., defective, damaged, or incorrectly delivered item), Tramontina UAE will bear the return shipping cost.
If you are returning an item for any other reason (e.g., change of mind), you will be responsible for return shipping costs.
Shipping costs are non-refundable, except where the return is due to a fault or error by Tramontina UAE.
Contact Us
If you have any questions about how to return your item to us, please contact us at:
support.ae@tramontina.com
+971 52 691 4721
